Pro-Managed Services
Predictable Investment. Transparent Execution. Flexible Delivery.
Pro-Managed™ Services are delivered through a monthly Service Credit subscription, providing customers with a simple, scalable way to access Industrial Resolution’s world-class Elastic engineering support, while maintaining financial clarity and operational flexibility.
Why Choose Pro-Managed™ Services?
Industrial Resolution’s Pro-Managed™ Services are powered by Service Credits. This system allows our customers the reliability of monthly maintenance consistency, along with the flexibility to expand and explore more ways to enhance their business using Elastic’s tools.
Flexible resources
Fully staff or add expert Elastic Certified Engineers and other resources to your team to deliver a wide range of software solutions
accountability
Confidently tackle complex Elastic initiatives–migrations, version upgrades, new data source ingestions, unified dashboards, and other complex initiatives
Familiar Faces
Maintain continuity with key technical leads and stakeholders across quarters
PREDICTABLE Spend
Predefined hours ensure predictable budgeting and planning
faster execution
Adjust service “velocity” quarterly, as the priorities or team capacity shifts
Outcomes oriented
Alignment with your Elastic goals to support steady achievement of outcomes
Ready to Align Elastic With Your Business Strategy?
Whether you’re just getting started or refining mature architecture, we’ll meet you where you are— with expert consulting, strategic planning, and hands-on delivery.
how it works
Customers receive transparent monthly reporting, similar to a financial statement. Monthly allocations may be increased at any point to support evolving needs, and customers may also pre-purchase credits for defined initiatives.
The Details:
Credits are consumed as work is delivered across support, engineering, optimization, and advisory effort
Typical usage ranges from ~4–7 hours per credit, depending on complexity and responsiveness needs
Service Credits provide better value and greater flexibility than standard hourly or fixed-fee engagements
The Clarity:
Understand what work was delivered
Predict what next month’s spend will be
Align Service Credit consumption to your organization's budget and priorities
Why work with industrial resolution?
Elastic Elite Tier Partner
Get direct access to Elastic best practices, roadmap insights, and cost optimization strategies.
One-Stop Elastic Planning & Architecture Support
We deliver end-to-end roadmap services including technical assessment, cost modeling, and integration with broader IT initiatives.
Proven Strategic Advisors
We’ve helped public and private sector organizations align Elastic with their business goals—from observability to security to search.
Ongoing Elastic Success
We don’t just plan—we support implementation, provide ongoing guidance, and offer security & performance tuning to ensure long-term success.