Go further
with Elastic
For teams who already know what Elastic is worth and want to push into everything else it can do. We call it a Center of Excellence. You can call it having experts on the inside.
A layer on top, not another product
This is not a separate product. It is a packaged offering that sits on top of our ProManaged Service model, for customers who already believe in Elastic and want to aggressively expand how they use it.
ProManaged is the foundation and the on-ramp. Before an organization becomes a Center of Excellence, it first becomes a center of professionals — which is exactly what ProManaged delivers.
Most customers start there. Over time, the ones who want to go further move up.
is already
secured
A progression, not a menu
Nobody signs up on day one. Each stage earns the next, and you decide when — or whether — to move.
The foundation
You engage us for Elastic expertise on a credit retainer — embedded work, managing your current use case well. Plenty of organizations get Elastic excellence here and never need anything more.
ProManagedThe mindset shift
You start seeing how valuable Elastic is and want excellence in all things — expanding aggressively into new use cases and new frontiers. This takes time, and that's normal.
Takes timeThe Center of Excellence
Expanding Elastic success becomes an internal initiative — and that initiative is what you're buying from us. Two packages, depending on who does the running.
An internal initiativeWe run it
We perform all the tasks of the center of excellence on your behalf.
We help you build it
We oversee you building the culture and capability inside your own organization — up to and including co-training your people.
Every engagement declares a tier up front. The tier says how open you are to expansion, what your embedded engineer is expected to do about it, and how often we bring you something new. Naming it removes the guesswork — and takes the sales pressure out of a relationship that should be about the work.
Tiers are set with you, not assigned to you, and you move between them as your ambitions change. Alongside them you get the same transparent monthly reporting every ProManaged customer gets — every credit accounted for against the work it delivered.
Some of the work isn't billable at all
A Center of Excellence engagement is distinguished by concrete commitments that have nothing to do with an hourly rate. We will send your account manager and embedded engineer to an industry conference to do R&D on your behalf, and bring back what we find.
These tangible, non-hourly deliverables are part of what you authorize when you engage us to extract maximum value.
We also borrow Elastic's own framing for growth: net-new use cases versus increased, enriched value of the current use case. Both are on the table, and naming which one we're chasing keeps every conversation specific.