Service offering / ProManaged

ProManaged
Services

Predictable Investment. Transparent Execution. Flexible Delivery.

Platform
Elastic
Model
Monthly Service Credit subscription
Coverage
Support · Engineering · Optimization · Advisory
01 A primer

One subscription, world-class Elastic engineering

ProManaged Services are delivered through a monthly Service Credit subscription, providing customers with a simple, scalable way to access Industrial Resolution's world-class Elastic engineering support, while maintaining financial clarity and operational flexibility.

Included
  • Elastic consumption governance (licenses + ECUs)
  • Continuous monitoring of performance and cost trends
  • Strategic alignment to organizational Elastic goals
Additional / Flexible
  • Strategic initiatives and go-lives
  • Support tickets and ad-hoc requests
  • Operational stewardship of platform stability
  • Accelerated delivery when timelines or risk demand deeper involvement
4–7 hrs
Per Service Credit
Typical usage runs roughly four to seven hours per credit, depending on complexity and responsiveness needs.
Consumed as work is delivered
02 Why it works

Powered by Service Credits

Industrial Resolution's ProManaged Services are powered by Service Credits. This system allows our customers the reliability of monthly maintenance consistency, along with the flexibility to expand and explore more ways to enhance their business using Elastic's tools.

Our partners experience
01Predictable monthly investment
02No surprise overages
03Flexible access to expert Elastic effort
04Built-in governance + accountability
05Faster execution without renegotiating contracts
03 The details
Consumption
Credits are consumed as work is delivered across support, engineering, optimization, and advisory effort.
Typical usage
Ranges from ~4–7 hours per credit, depending on complexity and responsiveness needs.
Value
Service Credits provide better value and greater flexibility than standard hourly or fixed-fee engagements.
Adjustment
Monthly allocations may be increased at any point to support evolving needs, and customers may also pre-purchase credits for defined initiatives.

Customers receive transparent monthly reporting, similar to a financial statement. Every credit spent is accounted for against the work it delivered.

04 The clarity

Know what you bought, before and after

Understand what work was delivered
Predict what next month's spend will be
Align Service Credit consumption to your organization's budget and priorities
Want Elastic expertise on a predictable monthly line item? Let's size your credits.
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