Elastic Expertise.
On Subscription.
A monthly service credit model for Elastic - certified engineering, cost governance, and flexible execution under one predictable commitment.
Monitoring
& Advisory
Foundational Elastic stewardship for teams who need reliable cluster oversight, cost governance, and expert guidance without active operations management.
- Elastic licensing discounts
- Cluster count & health monitoring
- ECU consumption tracking & governance
- Service desk & ticket support
- Monthly credit statement
- Quarterly reporting - summary level
- Out-of-box Elastic dashboards
- Response level Standard
- Dedicated Slack channel
- Monthly status reporting
- Quarterly exec business reviews
Active Operations
Management
Hands-on management with dedicated collaboration, deeper reporting, and a primary engineer who knows your configuration.
- Dedicated Slack integration & automation
- Monthly status reporting - expanded detail
- Custom Elastic dashboards
- Dedicated primary engineer on your config
- Increased project management support
- Response level Rapid
- Weekly reporting & account reviews
- Quarterly exec business reviews
- Elastic conference attendance
Engineering
Partnership
Strategic partnership for organizations where Elastic is a core differentiator, with the highest level of account management and engineering depth.
- Weekly reporting - full detail & account reviews
- Quarterly executive business reviews
- Strategic credit allocation & forecasting
- Cross-team governance & advisory
- Fractional staff augmentation (if scoped)
- Elastic conference attendance (Elasticon)
- Response level Priority
Two Credit Types.
One Seamless Subscription.
Every monthly subscription splits automatically into a stability layer and an acceleration layer.
Platform Health, Guaranteed.
A reserved baseline ensures consistent oversight of your Elastic environment regardless of how priorities shift month to month.
- ECU consumption monitoring & license oversight
- Cluster health & performance governance
- Monthly credit statement & balance reporting
- Roadmap alignment & stewardship reviews
Applied Where You Need It Most.
Everything above your baseline is yours to deploy across support tickets, operational issues, strategic advisory, and development initiatives.
- Go-live support, migrations, and platform changes
- Advanced data engineering, integrations, and pipeline work
- Platform migrations, version upgrades, and architecture
Four Work Categories.
One Flexible Framework.
Monitoring
Tasks
All four categories draw from the same flexible credit pool at the same rate.
Financial-Grade Reporting, Built In.
Every month, you receive a statement-style report showing your opening balance, monthly allocation, credits consumed by category, and remaining balance with forecast.
Your Subscription Is a Floor,
Not a Ceiling.
Three mechanisms to increase capacity without renegotiating your contract.
Increase Monthly Credits
Permanently increase your monthly subscription at any point during the contract term. Ideal for teams expanding Elastic usage, growing cluster estates, or accelerating delivery.
Project Escrow Credits
Pre-purchase credits for a specific initiative and hold them in escrow. Unused credits stay reserved and never expire until contract termination.
Surge Pack
A one-time, on-demand credit purchase for unexpected crunches, sudden incidents, aggressive go-lives, or unplanned initiatives.